Social media community rules

Our rules ensure our social media channels are used positively, and for the good of the community.

Our social media channels provide information and updates about the work happening across the EPA. Our work involves regulating a variety of activities, from rocket launches to labels on cosmetics.

Content on these pages also includes information from our Safer Homes programme, about using and storing household chemicals safely in and around your home.

We don’t provide medical advice or emergency information. Call 111 in an emergency. If someone has been poisoned call the National Poisons Centre on 0800 764 766.

This page is monitored during New Zealand business hours: 9am to 5pm, Monday to Friday.

We try to respond to private or direct messages within 48 hours.

Contact us by phone, email or mail if you have:

  • concerns about the EPA’s social media use
  • a formal request, comment or enquiry
  • a response to an item published for public comment.

If you wish your comment(s) to be considered as part of a formal submission or application process, you must follow the process outlined on our website.

View the formal submission process 

View the EPA's contact details

If you're a journalist and have questions, contact the EPA media team at:

Community guidelines

We ask that you engage with us and other people on these pages in a respectful and lawful way. Please don’t post any content that:

  • is not relevant or is inappropriate
  • is offensive, threatening, abusive, indecent or objectionable
  • defames any person or organisation
  • has political bias
  • refers to any advertising or sponsorship.

We reserve the right to remove any content we believe violates our terms of use. We may also report, block or ban anyone who posts the above content or comments, or who breaches these terms of use.

By joining our online community and engaging with us through social media you are considered to have consented to our terms of use for social media accounts.


We endeavour to provide you with content that is accurate and reflects the legal requirements. However, the content of our social media channels are intended for informational purposes only. We will not accept any liability for loss or damage suffered by any person or body due to information provided on this site or linked sites.

We do not necessarily endorse a particular person or organisation when we follow, share, retweet, or ‘like’ content from them.

The information on our social media channels are provided on the basis that persons accessing the website undertake responsibility for assessing the relevance and accuracy of its content.